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Kevin Hadden

Kevin Hadden - Senior Facilitator

Senior Facilitator

Kevin is a Facilitator with over 20 years’ experience across all areas of Learning & Development, Management Development and Organisational Development.

With a background in Operational Management, Kevin has fully rounded experience and understands that all facilitation should be in line with business objectives and must enable and encourage change that will make a measurable impact on business and individual personal growth.

With experience across sectors including Outsourcing, Contact Centres, the Motor Trade and Construction; Kevin designs and delivers high impact Leadership and Management programmes that challenge individuals and teams and drive performance.

Kevin is an accredited practitioner of D.I.S.C through Thomas International and an accredited Assessor and Verifier with the Institute of Leadership & Management (ILM). In addition to traditional classroom delivery, Kevin is an insightful Coach and a skilled Facilitator of learning through the Virtual Classroom.

Alan Noble

Alan Noble - Associate Director

Alan has 40 years’ business experience, mainly at board-level in financial services, and has advised, trained and coached over 2,500 executives and senior managers in significant organisational and cultural change. He is now managing the integration of the Venturehaus business into the Masters in Minds group.

Alan was the founder, owner and Managing Director of Venturehaus, a specialist training and management consultancy firm based in the City of London, which was acquired by Masters in Minds in September 2019. Venturehaus worked with banking, insurance, investment and other financial services organisations to deliver tangible and rapid improvements in Operational Excellence, which has been Alan’s passion throughout his working life. He defines this as the simultaneous achievement of best-in-class customer experience, cost management, and operational risk mitigation, whilst ensuring that business success is sustainable through the continuous positive engagement of a company’s people.

He was the CEO, Deputy CEO, or Director of various Citibank businesses during an accomplished 22-year international banking career. For the bank he developed a track record in building, re-structuring and managing businesses in UK, European and offshore markets. He also acquired extensive change management, operations management, business improvement, and performance assurance expertise. His financial services experience covers all aspects of wholesale and retail banking, securities, insurance and investment management. He has also worked with most other industries and in the public sector.

This background allowed him to establish Venturehaus in January 2002 to bring his experience to a wider audience of organisations and managers together with other specialists and experts. During the 17+ years since then, he has led Venturehaus’ engagements with over 60 clients in the UK, Continental Europe, CEE, Canada and USA, Asia and the Middle East, at both an executive and a delivery level. He has helped to guide institutions such as ABN Amro, AEGON, Aviva, Barclays, Capital One, Deutsche Bank, Morgan Stanley, Northern Rock, Royal Bank of Canada, Santander, Standard Life, UBS and UniCredit, and he has also trained managers at other management consultancy firms and in Government departments. His work with clients has included programmes of business transformation, organisational re-design, business separation and/or integration, target operating model design, and improvements in customer service, product delivery, operational efficiency and cost management.

Outside of work he is mad about rugby (unfortunately no longer as a player but now as a juniors coach) and enjoys the good life. And both inside and outside the office he is known for his strong sense of humour!

Paul Trickett

Paul Trickett - Consultant

Consultant

Paul is a passionate people person. His ‘why’ is simply to help individuals to be happy, to thrive and grow for the benefit of themselves and society and believes that if we all continually identify just one positive change at a time in our working lives then there is no limit to what we can achieve.

His successful time served in the Royal Marines Band Service embedded a strong culture of continual team-building through shifting and challenging periods and embedded in him the need to be constantly learning, improving, and moving forward. During this period Paul was awarded the Prince’s Badge for two years of sustained improvement and impeccable personal conduct and leadership; a reward that is not automatically awarded. He was also fortunate enough to travel the world and be immersed in a multitude of cultures the most intriguing of which were the recently independent Soviet republics of Ukraine and Georgia,

“Having grown up near a naval dockyard during, and had my outlook on life formed by, the Cold War, I found it astounding to actually be physically in the places and spaces of a perceived ‘enemy’ that had shaped and moulded the framework of my own history, and subsequently was partly responsible for my future choices”.

Paul’s self-determination, and culture of continued improvement, drove the completion of a Masters Degree from Bristol University in the emergence of the modern world through a study of its material culture and the space in which that exists alongside of and influences or is influenced by, the main actors. A large part of his studies that year involved investigating the ‘power’ of buildings both in the traditional sense of how businesses are planned and compartmentalised to create degrees of separation between the public, the staff and the managers; and recording a multi-storey car park through Foucault’s Heterotopic lens, which is to say the study of a perfectly mirrored, ‘world within a world’.

Paul has enjoyed success within the public and private sectors delivering content and advice to national tourism agencies and has handled negotiations between local authorities and development agencies over the regeneration of brownfield sites, and Paul runs his own bespoke tour company specialising in conflict tours where he occasionally still manages to travel around Europe giving talks on major European conflicts to tour groups and indulges his fascination with Military Psychology and the degrees of separation, or not, between politicians and professional soldiers,

“I think if people were more open to the extent of political interference with the running of the First World War, they would perhaps have more sympathy for Douglas Haig’s decision making, and perhaps rethink his rather unfortunate moniker of, ‘Butcher of the Somme’.”

When not in the office, delivering workshops, or travelling, Paul is continuing to research workplaces through the lens of Michel Foucault, and in particular the ‘Panopticon’ which is a metaphor that allowed Foucault to explore the relationship between systems of social control and people in a disciplinary situation (including factories); and the Power-Knowledge concept,

“I am particularly interested in how this plays out at work regarding the discourse between the workforce and managers, both of whom can feel at the affect of control and knowledge and fail to grasp that they are always in choice.

I question that if they are encouraged to let their minds play in a space that allows them to become self-aware and responsible would they feel unrestricted and be in control of their own self, and so become more innovative, omni-capable, and therefore exist within a world of unlimited personal and professional growth?”

Elysia-Sky McCann

Elysia-Sky McCann - Gen Z, Student & Logistics Queen at Masters In Minds

Gen Z, Student & Logistics Queen

Elysia is currently studying law at Aberdeen University. When she is on holiday she works for Masters supporting client off-sites, away days and workshops. She is a queen of calm logistics support, great on the video camera and tech. She also has her Gnneration Z perspective which brings a different perspective to the business conversation!

She is entrepreneurial (having set up and successfully run a business ‘Paws Out’) for the National Enterprise Awards, worked on events selling organic beauty products and now a member of the Aberdeen Law Project.

She has volunteered for Oxfam and currently serving a delicious cup of coffee in her local Costa.

A hard working, insightful and passionate young woman who is amazing to have on our team.

Louise Fyfe

Louise Fyfe - Master Black Belt & Lean Six Sigma Specialist at Masters In Minds

Lean Sigma Master Black Belt & Operating Model Specialist

Louise is experienced in designing and delivering transformation initiatives crossing different industries and functions in large and medium scale organisations.

She brings together the people, process and technology change required to deliver true transformation. Her track record is second to none which is why she is in great demand.

If you are lucky enough to get Louise on your team you know you’ll be delivering demonstrable success whilst having some fun along the way.

Oh, and just in case that’s not enough, she has a First Class BSc Hons in Mathematics for Business Analysis. She describes herself as a slight geek, albeit a very sociable one!

Julie McCann

Julie McCann - Managing Director of Masters In Minds

Julie is a successful board director, consultant and facilitator who, in the last twenty-five years, has been responsible for delivering results in sales and service in the BPO Outsourcing and Management Consulting sectors.

Known for bringing direct, honest and supportive challenges to those she works with, balanced with a healthy (and essential!) dose of humour, Julie’s passion is working with leaders and managers to help them understand the impact they have on their people and customers when implementing strategy and change. Assisting them in creating alignment and performance by understanding how their mindset influences the outcomes.

Spending much of her career planning and leading change initiatives within the organisations she has worked for, and on behalf of her clients, these initiatives were integral parts of corporate strategy and driving the growth of the organisations. The success of these strategies depended on engaging the ‘hearts and minds’ of the people within the organisation, creating meaning for them around the many changes they were asked to make. This led to Julie specialising in this field, gaining her MSc in Change Strategy and Facilitation Skills at Surrey University, whilst leading an organisation as Business Development Director through a management employee buy-out and trade sale. As a result, Julie had the unique opportunity to try and test her academic theory directly in the business arena.

Julie’s roles have included business development director, client services director, sales and marketing director and general manager. She has also been a director for the Management Consultancy Association and a non-executive director for First Place Consulting Ltd (one of the fastest growing consultancies in the 1990’s). Her director roles held, include Merchants Ltd, TSC Ltd and beCogent Ltd, (winner of the Sunday Times’ fast track growth for 2 consecutive years).

Julie’s work spans the globe, working with many different cultures, assisting clients in achieving their goals. This reach includes EMEA, North and South America, Asia-Pacific and Africa.

Julie’s client roster includes HSBC/First Direct, Transocean, Standard Life, National Australia Group, Pfizer, Mitsubishi LES and Webhelp TSC Ltd.

During her career Julie has designed and delivered many customer focused, leadership and management development programs. Significant assignments of note include the delivery of a Customer Focus Lean Management Process Employee Engagement program for Standard Life plc, which involved circa 3,500 people, an organisation back-office restructure for a German investment bank, the set-up and launch of First Direct Bank and a transformation culture change across the largest oil drilling business in the world.

Julie’s ethos is to generally have people ‘cheer up’ and enjoy this precious life!

Stephen McCann

Stephen McCann - Director at Masters In Minds

Stephen is a coach and facilitator with 17 years’ experience as a co-founder, owner, board director and leader of Scotland’s most successful independent publishing company.

Stephen’s experience at the forefront of a small business led him into conversations and situations with his people where he first began to develop a passion for facilitating, coaching and advising people to reach a better place. His approach helped them to make more conscious and considered decisions for themselves and the business. This built trust amongst his team and created a high performing and energised culture, contributing to the organisations success and growth.

Following this success, after 17 years, Stephen decided to develop and understand on an academic level what it was that he was doing, which was working so well, in order to share it with more people. Since stepping away from the publishing company Stephen studied and is a NLP certified practitioner. He is also currently studying Psychology at the Open University.

Stephen’s decades of business experience fused with his academic studying enables him to help others as their coach either on a professional or life basis.

Stephen’s recent assignment was focused on coaching inexperienced operations managers within a large business process outsourcing business. Each operations manager was responsible for leading and managing up to 250 people, with between 16 and 20 direct reports. This was a high pressure and demanding environment, even for experienced managers. Stephen worked with them for six months as a facilitator and coach, assisting them to improve their leadership and performance management capabilities.

Outside of business, Stephen’s interests are cycling, fitness, cooking and spending lots of time with his wife and two girls, travelling and exploring the world together. He is also the owner of a mad Cocker Spaniel!

Stephen O'Neill

Stephen O'Neill - Managing Partner at Masters In Minds

Stephen is an experienced management and consultancy professional with a varied background in terms of roles and breadth of responsibility.

Global and cross sector experience in professional services, customer engagement, omni and digital channel development, contact centres and outsourcing.

Originally from a financial services background (Nationwide BS) covering operational management, audit/internal consultancy and senior executive roles in charge of Mortgage and Insurance Development and Corporate Markets (1979-1995).

As a strategy consultant and consulting head at Merchants Group (1995-1999) with a team of over 30 working on CRM and contact centre outsourcing projects, he expanded global operations into Australia and S Africa.

He has fulfilled a range of consulting, sales and practice management roles at BT Global Services (1999-2013), global roles in developing CRM/customer management business ($750m annual revenue) and closing major professional services led engagements. Clients included Global Airlines, Banks, Oil & Gas, Healthcare and CPG. Developed major business growth in Middle East and led wide-ranging professional services teams across Customer Management, Security, Supply Chain and Networks.

In 2012-13, he moved to lead business development in UK Central Government on CRM/Contact centre BPO solutions at BT. He has also worked with Sigma, as part of the EU/OECD. Stephen previously undertook successful 12 month secondment into UK Cabinet Office working on service transformation across central, local government and 3rd sector delivery of services, including mentoring and leadership in the Dept of Business Regulation.

Stephen is now working as an associate partner with key specialist consultancies and as an independent consultant and advisor to organisations and key executives, with a focus on strategic business and professional services development as well as customer engagement, omni and digital channel development and leveraging communication technologies.

Tessa Odoni

Tessa Odoni - Account Director at Masters In Minds

Tessa is a trainer, facilitator, consultant and coach with 15 years’ experience working in many different organisations across the financial services, manufacturing, telecom and food industries.

Tessa’s work spans across leadership, operations, sales, customer service and interim management. Passionate about making a difference to people lives, Tessa believes that everyone can be more satisfied and successful in business if they have the right mindset and approach. Her caring but challenging style encourages those she works with to explore their own limitations, take more responsibility for their results and experience higher levels of choice in their lives.

Starting her career selling general insurance, Tessa soon progressed into sales management before becoming a training consultant. She now designs and leads large programmes in culture change, leadership development and performance improvement working with Directors through to frontline staff to achieve the desired business result.

Working in the UK, Europe and America, Tessa’s current and past client’s include Standard Life, Mitsubishi Electric Europe, Barclays Bank, Ulster Bank, BT Retail, Coca-Cola Enterprises Ltd, Remploy, Axa Sunlife, Tesco Life, Nationwide Building Society, Agfa-Gevaert, Chelsea Building Society and LV.

Tessa has been trained in Neuro-Linguistic Programming (NLP) and Life Coaching.

“A happier, highly accountable workforce is a more productive workforce, better equipped to deal with the ever-changing world of business.” – Tessa Odoni

William Galton

William Galton - Account Director at Masters In Minds

William has over 20 years’ experience in customer management environments designing and implementing a wide range of measurable organisational change and improvement initiatives.

William’s expertise includes change management, training design and implementation (with evaluation and measurement) and programme management. He is skilled in supporting and facilitating change at all levels within an organisation for accelerated adoption and commitment. Adept in developing people’s core influencing competencies, such as communicating more powerfully and effectively, William enhances skill levels for in-house training and learning resources and teams so that they can be even more effective within their organisations.

William has designed, implemented, managed and delivered a variety of organisational and training initiatives, with evaluation mechanisms, both nationally and internationally (e.g. South Africa, Portugal, Bahrain). He has also held roles that focused on market research, account management, direct and telephone marketing, copywriting and coaching/team leading. His experience spans training and development consultancy for both new and existing ventures.

William holds an MSc in Change Agent Skills and Strategies from the University of Surrey and a Diploma in Performance Coaching from Newcastle College.

William’s successful consulting approach will evaluate training needs, requirements and gaps; formulate relevant behavioural frameworks for organisations to ensure that their people are delivering to a high standard and consistently; catalysing people into entertaining and defining a wider range of options when it comes to managing and working with people to ensure high levels of productivity and creativity, and strengthening management competencies, especially with respect to coaching and development in relation to direct reports.

William is a natty dresser and has great charisma.

Susan Dodson

Susan Dodson - Senior Consultant at Masters In Minds

Susan has 25 years’ experience as a coach, consultant, facilitator and project manager, working in a change context for many blue chips with a spectrum of leaders, from board to front-line staff.

With an express focus on releasing human potential, Susan believes that there is always an opportunity for any leader to learn more and grow again – to miss that opportunity is to miss the point of leadership.

Susan describes her work by asking: “What are we without our relationships? And what of our ability to serve, source, empower, influence and enjoy these relationships through who we are, what we bring and how we communicate/relate?” She describes this as her love, fascination, passion, curiosity and her own life-long learning journey, one that she doesn’t ever expect to be ‘done learning’.

Susan’s approach brings together the two ends of the spectrum, where at one end is the ability to be authentic, real and present, and therefore powerful and causal in relationships with others. At the other end, the goal is improved performance, measured as productivity, quality, engagement and/or C-Sat. Through innovative, deep, realistic interventions that provide practical tools, release energy and optimism, build self-esteem and develop relevant skills, Susan brings together the ends of the spectrum, building trust, and widening and deepening self-awareness. She will help to set up the conditions for relationships to be career enhancing and create meaning.

She has led projects that have achieved both a National and Regional Training Award. She is currently working towards being a Certified Transactional Analyst, applying these theories in her current coaching and facilitation work.

Susan’s industry experience spans the UK and India, often in contact centre environments. Her clients include Barclays, BBC, British Gas, Nationwide Building Society, Standard Life Healthcare, Carole Nash insurance, Principality Building Society, OneTel and Hutchison.

Susan’s work is always well evaluated, with the aim is to be cost neutral within 6 months, although she hopes the significance and meaning of the learning lasts a great deal longer.

Susan is happily married to Martin – they have twin teenage daughters, who keep her nicely occupied!

David Coleman

David Coleman - Senior Consultant at Masters In Minds

David is an outstanding operational professional, with 28-years experience in strategy development, service excellence and performance improvement.

David has built a reputation for impressive results, customer focus and staff engagement. In particular, David’s ability to motivate and enrol front line staff and senior executive groups alike, to achieve leaps in performance, are well known and respected.

David’s history as an original member of the UK’s first call centre in 1982, founding an international consultancy in 1994 and occupying leadership roles within prime global brands has provided David with a unique knowledge of operational best practice and an ability to execute successful customer-centric transformation programmes. His guiding principle is growth through customer centricity.

David’s most recent roles as Director of Customer Services at Standard Life; Director of Operations, Aviva; Head of HSBC Global Call Centres and Director of TCF with Citibank UK, has seen him deliver exceptional results in the areas of customer satisfaction, sales through service, productivity and operational transformation and staff engagement. His experience stretches the globe, having worked in Europe, India, China, Philippines, Malaysia, US, Australia and New Zealand.

Outside of his work David’s interests are riding his Harley Davidson, photography, writing, cricket and sailing.

David has just published his first book, ‘The Path to Engagement: Enjoy more growth, Happiness and success’.

Scott Hay

Scott Hay - Senior Consultant at Masters In Minds

Scott Hay is a highly regarded facilitator, consultant and fully qualified life and workplace coach. He has a passion for helping individuals and organisations to be the best they can be.

Scott’s work includes over 16 years’ experience with large organisations working in and supporting leadership, customer service, sales, marketing and learning and development. He has worked with organisations across all sectors. Given his broad range of experience across divisions and management levels, Scott is able to understand situations from different perspectives and tailor his approach accordingly.

As a National Training Award winner for the creation and leadership of high performing teams, Scott is passionate about working with leaders and their people to help them achieve positive outcomes. He is supportive, empathetic but also challenging when it is required to bring out the best in people.

Starting out as a graduate trainee with the National Australia Bank, Scott moved to Standard Life to develop his leadership and people development skills. He soon developed a passion for coaching and creating high performing teams, supporting other leaders within the organisation to maximise team performance.

Scott is a fully qualified workplace coach, life coach, youth coach and member of the International Coaching Federation. He has been featured in various media outlets including BBC Scotland, STV and Radio Clyde.

Scott is also a successful social entrepreneur running a community interest company that helps vulnerable young people to step into their true potential and create bright futures.

Margaret Davidson

Margaret Davidson - Senior Consultant at Masters In Minds

Margaret is an experienced and trusted learning consultant, coach and facilitator with a particular expertise in leadership, team and personal development and change.

Recognised for approaching situations from a commercial and customer focused prospective, and ensuring return on investment, Margaret operates her work at all levels, which includes directors and executive teams through to school students.

Her recent work has included working with organisations experiencing acquisitions and mergers, where she has led the learning proposition with a particular focus on cultural change.

To complement Margaret’s extensive experience she is a qualified Myers Briggs (MBTI) practitioner (Step one and two). Her client feedback illustrates that she operates with integrity and sensitivity, while maintaining a challenging approach to help individuals and teams maximise potential.

Margaret was awarded the Standard Life Chairman’s Award for contribution to education in the community and was also awarded the Standard Life Bank Gemstones Award on two occasions for supporting the success and growth of SLB (nominated by peers).

Christine Swift

Christine Swift - Senior Consultant at Masters In Minds

Christine is a passionate, highly experienced performance improvement consultant, trainer, facilitator and coach with particular expertise in management training, executive coaching, personal and team performance development.

Christine has provided inspiration for businesses and their people to implement culture change and create higher levels of performance in leadership, customer service and sales by instilling self-belief in people and providing them with the practical skills to achieve outstanding results.

She believes that potential and performance is a combination of beliefs and habits. Christine sees the best in people and supports people to ensure that their beliefs and habits represent the best that they can be. As a coach Christine is dedicated to creating and practising new habits with people to create different and better outcomes.

After achieving a degree in International Business Studies, Christine founded her own company, Company Vision, which focussed on evaluating and improving the customer experience for businesses. She was responsible for the business set up, marketing and service delivery for Company Vision.

Working for Company Vision provided Christine with an opportunity to ‘cut her teeth’ in the contact centre industry working for NTL Teesside where she initially delivered customer service and sales and progressed to become the lead training consultant for Customer Operations. Fourteen years on, Christine now designs and delivers programmes in culture change, leadership development, coaching and performance improvement.

Her clients include First Direct, British Gas, Virgin Media, Orange, Royal Sun Alliance and Barclays. Christine is real, authentic and sincere in everything she does, which makes her a natural facilitator and inspiring communicator. Her self-diagnosed purpose and mission is to leave everyone that she works with, inspired, moved and more capable. Making a difference to people and facilitating growth in people is a huge value of Christine’s and drives all aspects of her work and life.

Christine is trained in NLP and is a qualified coactive life coach.

Anna Bell

Anna Bell - Senior Consultant at Masters In Minds

Anna is an experienced coach and consultant with a passion for people development and supporting people and organisations to thrive through change.

With over 20 years’ experience in the corporate world and more recently working across different sectors, Anna brings a versatile blend of experience and capabilities and has a talent for spotting and unlocking potential.

Her first management role came through leading a team in a large financial services company (Scottish Provident) at the age of 18 and she has thrived on building and leading high-performing, motivated teams since then.

Fifteen years of experience in change management, engagement, coaching and learning projects at Standard Life has deepened her specialism for understanding how people think, feel and behave, and how to tap into this effectively to create a shift in individual and collective performance.

Anna is now working as an associate as well as running an independent coaching and consultancy business. She supports her clients by drawing on learning from her personal life as a mum and carer, as well as a range of tools and techniques from her professional life. Her qualifications include accreditation as Master Practitioner of NLP, Prosci Change Management Practitioner, and CIPD Level 5 Diploma in HR Development.

Anna believes in empowering clients to create their own way forward with purpose, clarity, and accountability, especially when there’s a ripple effect that benefits other people and brings business results that last.”

Anthea Christie

Anthea Christie - Senior Consultant at Masters In Minds

Anthea is a marketing and business development expert that specialises in working with companies in the financial services sector.

Anthea gives practical help to businesses to get to the right insight and to align their proposition, messaging, communications and customer experience with what their customers need.

Clients range from small advice, research and consultancy businesses to global technology and financial services providers.

Anthea has spent over 20 years in a large corporate environment. She has held senior leadership roles across a number of functions, building expertise in marketing, product and proposition development and customer operations. Having led multiple teams – many cross functional – Anthea knows what it takes to get people working well together.

Anthea understands the interconnected nature of business functions and is experienced at helping businesses break down silos to deliver an insight driven, joined up customer experience and commercial success.

Elaina Ewing

Elaina Ewing - Senior Consultant at Masters In Minds

Elaina brings over two decades of coaching and consultancy experience and is known best for designing, implementing and embedding high impact, deeply personal development journeys for leaders and coaches.

Infused with humanistic principles, Elaina’s work encourages mutual respect, trust and personal responsibility. Through a combination of support and challenge, she is able to be a catalyst for change as individuals and teams embark upon courageous transformations. Her enquiring mind leads Elaina to understand the outcomes of the work she is involved in.

Throughout her career, Elaina has been fascinated by the process of transformation and growth. Playing a role in the development of people, teams and organisations is something which continually inspires, nourishes and motivates her. Elaina places great emphasis on seeing people as being the greatest asset in any organisation.

Her work is designed to support her clients to achieve the best, most fulfilling careers possible and to use their gifts to positively affect the lives of their colleagues, stakeholders and communities, whilst achieving outstanding personal and professional success.

Over the years, Elaina has developed tools and methodologies to enable the assessment of interventions and track how behaviour, performance and relationships are impacted over time. She believes that there are few more rewarding moments in life than seeing the powerful ‘ripple effect’ of a successful intervention and experiencing its legacy years later.

Elaina has a deep love of learning and passion for continual personal growth, which has led her to explore and develop her own capability and potency as a consultant. Given that she believes she’ll never be the ‘finished article’, her development journey is an ongoing process. She has studied with institutions such as Surrey University, Blanchard Training, CIPD and the Associate for Coaching to name a few. She is currently engaged in a three-year Organisational Transaction Analysis programme exploring organisational systems, culture and change with TA Works.

Elaina is committed to continually learning – she also has an amazing smile.

Lauren Robinson

Lauren Robinson - Marketing Consultant at Masters In Minds

Lauren is a chartered marketer with expertise in internal communications, employee engagement, branding, change communications. She has senior level experience of internal and external communications in large, complex organisations going through significant cultural and organisational change.

With hands-on experience in effectively using a wide variety of internal and external media, Lauren is adaptable to changing structures and a proven ability to develop and motivate staff. Her excellent project management skills are coupled with experience in managing and coordinating across a wide range of stakeholders including internal departments, employees, clients, channel, agencies and suppliers. Skilled in employee engagement with a strong interest in Corporate Social Responsibility gained whilst working in a broad range of companies of varying sizes, from six to over 120,000 employees. Part of the Engage for Success Core Team (www.engageforsuccess.org) between September 2013 – March 2015 and a current volunteer and a member of the CIM Surrey Branch.

Lauren can help you develop your long term marketing and communications strategy, deliver your tactical marketing and mentor your employees to deliver your marketing objectives. With a proven ability to develop your marketing team, Lauren can act as your virtual/part-time marketing director, take responsibility for specific projects or provide ad-hoc marketing advice and support as required.

Ailsa Chambers

Ailsa Chambers - Executive Coach at Masters In Minds

Ailsa draws on over 20 years of strong business performance, extensive experience working at senior levels and understanding of the nature of complex, large organisations to create strong relationships and trust; resulting in success for her clients.

Alisa sees her role as a “thinking partner” and is inspired by seeing her clients succeed and realise sustained, positive change that will often go much wider than the original objectives.

Her approach is highly pragmatic, empathetic, client centred and results-focused. She is valued for her positivity, proactivity and warmth whilst maintaining the ability to constructively challenge her clients.

Ailsa specialises in 1:1 Women’s Leadership Coaching. As someone able to bring her own experience in senior business roles, in a male dominated business to bear, along with extensive experience in developing strong client relationships, Ailsa is well qualified to inspire female leaders to realise their full potential and achieve real, tangible results.

She demonstrates energy and commitment to working with women, as a ‘thinking partner’ seeking to inspire them to lead with the highest levels of confidence and to succeed as a female leader, especially in male dominated sectors.

Prior to becoming an executive and women’s leadership coach, Ailsa worked for BT in senior client centred business roles. She has extensive experience in developing and managing executive level relationships and understands the nature of complex and large corporate organisations. Having been motivated by delivering for her clients throughout her career, Ailsa made a natural progression into executive coaching and retrained prior to setting up her own practice.

Over the years, Ailsa has worked with a wide range of clients, which include a number of organisations in the financial sector, NatWest/RBS, VISA, American Express, a number of central government organisations such as DEFRA, DWP and numerous NHS trusts.

Qualifications and Training

Alisa has a Diploma in Performance Coaching, is an Accredited Coach with the International Coaching Federation (ICF) and an Engage Accredited Coach for Mindset testing for readiness for change/personal development. She recently attended a Women In Leadership programme and is currently enrolled on the International Teaching Seminars (ITS) and ICF accredited Neuro Linguistic Programming (NLP) and Neuroscience Programme.

Ailsa loves to travel for new experiences, is a recent ski convert, a keen reader of all things from fiction through to psychology and women in leadership and loves to learn – whilst looking after two young and very energetic children!

Eriko Kopp-Makinose

Eriko Kopp-Makinose - Senior Consultant at Masters In Minds

Eriko is a talented trainer, facilitator and coach with over 20 years’ experience. Her comprehensive skill set spans all market sectors from within a number of different organisations.

German-born of Japanese heritage, Eriko is multi-lingual and her consulting approach of systemic change and people development within the context of diversity and intercultural dynamics, makes her skill-set extremely valuable to clients with a global reach.

Her consulting expertise is demonstrated through her work and includes the alignment of leaders and teams, focusing the mindset and implementing cultural change.

Team building and development, executive and team coaching, potential development, managing change and resolving conflict are major focus areas for Eriko.

For 10 years, she was the chairman of the board, Freie Aktive Montessori-Schule Kraichgau in Heidelberg, Germany. Her past clients include German blue chip multi-nationals, city administrations and ministries such as BASF, Ascent AG and SAS Germany.

Eriko co-wrote “Ein-Stellungs-Wechsel” (the German version of “Check Your Attitude at the Door”). She has also written and produced many video documentaries on corporate change processes.

Eriko has studied and is certified to practice, “Process Facilitator & Coach”, Organisation and Management-Service GmbH, NLP/Hypnotherapy Master, TMS and Future Conference.

Married with two children, Eriko enjoys meditation, singing and dancing, and thrives on learning new skills and life experiences. She is one of life’s learners and experimenters!

Thomas Klaholz

Thomas Klaholz - Senior Consultant at Masters In Minds

Thomas is a talented consultant, facilitator and coach with over 20 years experience in many different organisations and a vast skill set across all business sectors.

Native German, Thomas is multi-lingual in English and basic French. His approach to consulting is through process and experiential learning techniques focused on internal communication, focusing the mindset and implementing cultural change. Team building and development, executive and team coaching, process development and change, resolving conflict management, presentation and self presentation and Train-the-Trainer are just some areas of his vast expertise.

His past clients include Ascent AG, Evonik AG, Human Internet Consult AG, Nufarm AG and ThyssenKrupp Xervon GmbH, amongst other blue chip multi-nationals.

Thomas has studied and is certified to practice, “Process Facilitator & Coach”, Organisation and Management-Service GmbH, NLP/Hypnotherapy Master, Management Trainer and Change Manager.

Thomas has a great sense of humour – the German ‘Mr.Bean’!

Sanja Kerzinger

Sanja Kerzinger - Senior Consultant at Masters In Minds

Sanja is a multi-lingual consultant and trainer with a vast amount of experience in cultural change and leadership.

Working across management and work councils to new start-ups, she has trained a diverse set of companies and people.

Passionate about making a difference to the way people think and behave, Sanja encourages her client’s to live the change they want to see in the world.

Qualified as a NLP Trainer, hypno master and with a diploma in Psychology, Sanja has an impressive range of skills. She is also trained in Rational-Cognitive Training, Psychophysiology, Crisis-Management, Voice and Speech Coaching and relies on these and many other coaching methods to help her clients reach their business or leadership goals.

Outside of her work, Sanja practices yoga, meditation and singing, as well as spending time to learn new skills and explore the great possibilities that life has to offer.

Dr James Peal

Dr James Peal - Senior Consultant at Masters In Minds

James has extensive global experience that spans across the Pharmaceutical, Biotech Technology, Manufacturing, and Retail industries.

Jim has served as a project manager for major change initiatives and leadership training programs in a large variety of multi-national companies. His reputation as a powerful natural master communicator who is dynamic, multi-talented, fun and inspiring is the trademark of his career spanning more than 20 years.

His areas of expertise include the integration and alignment of leaders and teams, team based strategy development, culture integration in mergers and acquisitions, architecting and managing organisational change. He also has expertise in transforming dysfunctional teams into productive teams, resolving conflict, as well as executive coaching, developing and leading executive impact and presentation skills programs.

He has trained thousands of executives and health professionals and worked with hundreds of corporate teams from around the world. Jim has been instrumental in empowering business to make quantum increases in their productivity. He expresses the depth of his understanding of human beings and systems in an elegant, practical speaking and teaching style that enlightens and promotes long lasting changes.

Jim’s degree from Baylor Medical School, doctoral degree and certification as a NLP master trainer and Tilt 365 coach, demonstrates his ongoing commitment to education, creativity and excellence. His tenure includes serving as the executive leader of Sage Seminars, the Resource Training Institute, Integrative Therapy School and the NeuroSomatics Institute.

He served on the faculty of Pacifica Graduate School and was the Chair of the Diversity Committee. He has also served in executive positions with his partner organisations since 1997. Jim’s published works include: Check Your Attitude at the Door (English and German), Daring to Have Real Conversations and Power Tools for Business Success.

You can see Jim in action in his TED TALK – he is likely one of the coolest dudes you will ever meet.

Zemo Travathan

Zemo Travathan - Senior Consultant at Masters In Minds

Thoroughly grounded in the inner workings of trust-building, communication, and collaboration, Zemo creates an environment in which individuals and teams move forward to succeed with the concrete tasks and challenges before them.

Zemo specialises in making the impossible happen, eliciting from individuals and teams skills, solutions and visions they didn’t know they had. Seminar participants have said that they left feeling completely understood and deeply challenged, with a new appreciation of their own brilliance.

As much as Zemo shines in his ability to win over sceptical or resistant seminar participants, his real expertise is in executive coaching, a setting in which he is able to create for his clients an experience of being both totally responsible and totally capable.

His research and seminars have led him to Asia, Africa, and Central America, and have also resulted in publications. He brings to his work a diverse background in teaching, conflict resolution, cross-cultural studies, human resources, and sales and marketing. As a trainer, he has designed and led programs for groups as diverse as entrepreneurial business owners, corporate teams and medical centre patients.

Zemo received his Bachelor of Science with Honors in Psychology at the University of Puget Sound, in Tacoma, Washington, and has since trained and facilitated in various national and international schools and systems, including certification in Neuro-Linguistic Programming.

His client list ranges from local and state-wide political campaigns to midsize organisations like the Duke University Medical Center, Jay Alix and Associates, and Sloan Financial Group, to blue chip companies such as GlaxoSmithKline, Pfizer, American Cyanamid, Transcocean, Merck, and ConocoPhillips.

Zemo’s coaching clients are often heard saying, “I couldn’t have done it without him.” – He is the Johnny Cash of the facilitation world!

Simon D'Arcy

Simon D'Arcy - Senior Consultant at Masters In Minds

Founder of ‘Next Level Culture’, Simon is a thought-leader on organisational culture with more than 18 years’ experience on six continents as an organisational development consultant and executive coach.

Simon offers his clients a competitive advantage by bringing culture-building to the centre of their operational strategies. Integrating sound assessments, expert facilitation and leadership coaching, clients rely on Simon to increase employee satisfaction and engagement while developing resilient, effective and dynamic leaders and teams. His approach results in increased trust and motivation, more effective decision making processes, faster execution and thriving workplaces.

Known for bringing even the most dysfunctional teams and organisations together, Simon embraces paradox, calls forth strong leadership, ignites engaged participation, and articulates the ineffable. These qualities, combined with a B.A. in macro-economics, extensive training with experts in group dynamics and human systems and a dedication to growth in all areas of his life, reliably result in Simon being a catalyst for powerful and sustainable change in the organisations he works with.

Throughout his nearly two-decade career, Simon has consulted with hundreds of senior leaders, helping them create high-performing, dynamic, and fulfilling work environments. During his 10 years as a senior consultant at Malandro Communications, he worked with leadership teams inside Fortune 1,000 companies to change their corporate culture from a command and control environment to a high-performance culture based on partnership, trust and 100% accountability. His recent clients include ConocoPhillips, USG Corporation, Phillips 66, EKS&H and DCP Midstream.

Simon recently guided a two-thousand person IT organisation of a global energy company over three years to design and cultivate a high-performing culture through a series of leadership summits, leadership team interventions and supervisor-led training modules. He has also helped a new CIO successfully transition into a new role, building effective relationships with his senior and extended leadership teams, while increasing capacity in the face of mandated budget cuts. Another assignment of note was Simon’s facilitation of an administration, faculty and board of a private school to heal a decade-old rift and begin a transition to new level of cohesion within the organisation and community.

Guided by his core values of authenticity, accountability, community and life-long learning, Simon currently leads a research project on corporate culture building. His aim is to uncover, organise and communicate the essential aspects of integrated high-functioning corporate cultures, so that they become less the exception and more the rule. His purpose is to put culture on equal footing with the financial and physical dimension of how business is done in the corporate world.

Simon lives with his wife Tamra Rutherford in Santa Barbara, CA, where his passion for culture-building inspired him to co-found an intentional community 15 years ago that is still thriving, and is a model for similar communities across the country.

Gillian Neave

Gillian Neave - Senior Lean Six Sigma Specialist at Masters In Minds

Gillian is a passionate and inspiring principle led Lean Sigma consultant and financial services expert. She has some 25 years of experience within the Financial Services industry both in UK and International markets.

Gillian has successfully delivered significant change programmes within the insurance and banking sectors and more recently the funeral planning market. She is an experienced change leader – accountable for change portfolio governance, programme and project management and business performance improvement. She is commercially focused and delivers measurable results.

She has a fantastic ability to probe, challenge and educate. Her work always starts with principle and she asks some of the best questions, ever!

Her clients value her ability to engage with them and their teams, deliver excellent results and leave them able to sustain their learning and continue to improve.

Gillian’s favourite analogy is that of being the driving instructor, not the driver of the car.

Kerry O’Boyle

Kerry O’Boyle - Operations Excellence Consultant

Operations Excellence Consultant

Kerry is a highly knowledgeable and driven operational innovation & process excellent manager with extensive experience of leading change and developing capability within a wide range of operational disciplines. Working in different countries and cultures means she has a broad perspective and can manage organisational change successfully. She is particularly good at coaching other to realise their potential and deliver sustainable results.

Kerry has worked with Golden Charter, Starwood Hotels, Lloyds Banking Group and Standard Life.

Currently looking after her new baby daughter, we are looking forward to her return when the time is right!

Andria Reid

Andria Reid - Senior Transformation Consultant at Masters In Minds

Senior Transformation Consultant

Andria is a Master Black Belt and Agile Trainer, with extensive experience in establishing continuous improvement within organisations in a number of industries. Her ability to focus on driving improvements through enabling people to see what an organisation does through the customer’s eyes, whilst training and coaching people to be empowered to deliver the needed changes themselves. She ensures rapid improvement and a longer term change in culture.

She is recognised for her ability to help organisations realise the change they want and to start seeing results quickly. Her mantra is ‘do the right thing, the right way’ and so focuses her work on enabling this through working with all levels across an organisation to:

– Identify the business problem via the voice of the customer and the business.
– Identify the root causes, not jumping to solutions.
– Focusing on what matters most.
– Designing the right solutions.
– Delivering the changes, improvements in the most efficient way.

Oliver Morris

Oliver Morris - Facilitator & Colours Insight Practitioner at Masters In Minds

Facilitator & Colours Insight Practitioner

Ollie is an enthusiastic and motivated facilitator, with the ability to work with various people across diverse environments. He is passionate about his own development and is always working on himself to improve so he can then pass his learning to others. He creates business improvements though creative initiatives. He has extensive experience in delivering across global organisations, including the implementation of a 360 degree feedback initiative, leadership courses for 600 leaders, and succession planning programmes, which improved internal promotion and reduced external recruitment (that organisations’ requirement). He also initiated a coaching culture through a top down approach via the delivery of advanced coaching to 150 managers.

He is an accredited insights discovery practitioner.

When he’s not doing all of that he is cycling around the globe, playing stocks and shares and listening to music!

Melanie Morris

Marketing Strategy, Business Growth, People

Mel is part of a team of thinkers, creators and believers, and we are proud that she is part of our gang! Mel is a highly experienced marketeer and business growth strategist; her blend of big brand and SME experience ensures that her challenging thinking is grounded in pragmatic actionable outputs. Action is what builds a business not over engineered theory.

She brings fantastic energy, a buzz and is great at corralling teams and people to get a task over the line. Most recently she designed and delivered a series of popular learning events and has been developing an inspiring employee value solution for engagement and wellbeing.

Navigating the tricky stuff is one of her core talents!

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