Changing Outcomes

Julie it was lovely to see you again and I hope that we all meet up very soon !

Thank you again for all your help and support you have really made me grow as a person !

Yesterday I delivered a presentation to the LT on Customer Service Strategy…..I aced it 😊 and that is all thanks to you."

- Jane, Ovarro, now Rolls Royce

- Gilda Leicer Avila, Liberty Global

“It’s a real pleasure working with the team at Masters in Minds. They have positively changed mindsets in our business, causing a ripple effect throughout our teams from leadership to individuals, that has transformed how we work across the organisation. Their training and guidance is enabling us to be better leaders, to work more collaboratively and establish new ways of working that support a strong future for our business.”
- Kathryn Langley, Global Marketing Manager, Ovarro

“Working with MiM is a real pleasure...they listen and understand you as a business and deliver at an exceptional level...they also challenge and provoke in a way that makes you smile...I would recommend using them in your business.”
- Anton Manley, Chief Client Officer, Webhelp UK, India and South Africa

“The team at Masters in Minds, both collectively and individually, are a pleasure to work with. Professional in tempo and approach, they excel in tailoring their expertise and energy to specific business needs. On the latest engagement, the program was organised with precision, was flexed where required to accommodate the pace at which we could cope with but ultimately delivered agreed business outcomes. Supportive outside the normal program schedule, their individual insights and support have been valued by myself as well as my team. Combining fun with new learning is their ‘mantra’ and has been a significant factor in the transformation in the way we behave and engage with our customers going forward.”
- Malcolm Flanders, Head of Channels, Golden Charter

“The standard that is delivered is of the highest quality from all Masters in Minds Associates involved. Not only do they apply Lean Sigma and systems thinking to the tasks and processes at hand, they deliver some key mindset training that helps those involved in the change their approach to deliver successful and sustainable change. The passion shines through the team and there is a real feeling that you are invested in the successful delivery of our programme which filters through to those involved.”
- Lynne Phillips, PMO, Golden Charter

“A life changing experience that has help me massively in and outside of work. It has helped me manage my own self by a different way of thinking. It’s been like learning a new language, which now I feel confident in, and I can understand the people! The results in people around the business have been phenomenal! I have so much good stuff to say about LDP!”
- Michelle Coombes, Divisional Director

Using Masters in Minds 'DBM Coaching' tool, my team's conversation increased from 33% to 66%, and some weeks a few of the group were converting 100%!” Thanks, MiM!

- Contact Centre Sales Manager

- Mary, Senior Executive, Agilisys

Masters in Mind (MiM) are an extraordinary company. As one of their clients, I have seen many examples of their talents and have long been impressed with their diligence, expertise, and ability to change outcomes.

MiM joined the team during a period of growth for the business and led a highly successful Programme of Work which instilled a shared vision from Boardroom to front line operations, which was no mean feat. Through a series of workshops, the management team throughout the organisation were supported in the development of a business plan that would ultimately change the culture and achieve the long term business goals. At the heart of this Programme of Work was a laser focused Coaching model which was embedded and embraced throughout the UK operational team and remains strong to this day.

In a world where there is an abundance of options, MiM stands above the rest and has truly changed the Outcome within our organization, I would highly recommend the MiM team and would work with them in the future.
- Craig McIntosh, Snr, Operations, Webhelp

From initial contact with Julie through the Vistage Networks through to the conclusion of the project, MIM were excellent to work with from start to finish. Kerry and Kevin not only took time to understand our challenges and what we were trying to achieve from the process, but they really took the time to understand our business and our people. Throughout the process they asked lots of questions that challenged our thinking, and were helpful in answering our questions and prompted some excellent discussions that developed our thinking around key areas. The final piece of work they have produced is a professional, ready to use solution that is bespoke to our business. We are very excited to be able to role this out with our team and beyond.

- Lee McCloy PhD,Commercial Director, IMV-IMAGING