Central & Local Government

Our solution can significantly enhance the capabilities of central and local government organisations, particularly in coaching and improving customer experience in Contact Centres.

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Product Services & Consulting Services

This advanced training programme provides public sector professionals with the skills and knowledge to optimise contact centre operations, enhance service delivery, and improve citizen satisfaction. 

 

Our solution begins with a comprehensive understanding of government contact centres' unique challenges and objectives. Unlike comm ... Read More

Central And Local Government Services

Management 3.0

Management 3.0

Our Management 3.0 training is designed to equip managers with modern methodologies that prioritise ...
Leadership 3.0

Leadership 3.0

Our programme equips leaders with the skills, insights, and tools needed to ...

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Reduced customer effort and increased citizen engagement.

In conclusion, a Master's in Minds solution can significantly benefit central & local government organisations by providing comprehensive training in customer experience, coaching, technology integration, multi-channel management, and performance improvement. By equipping public sector professionals with these skills, the programme helps government contact centres deliver higher quality service, improve citizen satisfaction, & opt governmerate more efficiently. This holistic approach ensures that government contact centres are well-prepared to meet the evolving needs of the public & maintain high service delivery standards.

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MiM Digital empowers organisations to unlock their full potential and achieve their goals using our digital people platforms

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Organisational Audits

Our comprehensive audit services are designed to provide organisations with valuable insights and actionable recommendations

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Feature Insights

Mindset, Attitudes and Behaviuors

April 26, 2024

The Burnout: the quiet quitting trend

Quiet quitting was a phenomenon in 2022, mostly used by Gen Z workers who have helped the term go viral on TikTok. The hashtag #quietquitting has amassed over 17 million views on TikTok. Press articles have shared the term, which spread the noise to other social media outlets like Linkedin.

However, the term has always been around. But it was previously known as ‘jobsworth‘ and ‘working to rule.’ The trend has always been around. However, quiet quitting has different definitions:

  • Following your job description to every literal word and not going beyond the duties set.
  • Literally quitting your job without fulfilling the notice period or notifying the employer.
  • Doing the minimum requirements of one’s job and putting in no more time, effort, or enthusiasm than absolutely necessary.

However, the trending definition for quiet quitting is employees limiting their tasks to those strictly within their job description to avoid long hours and tired work life. Employers quietly quit by literally doing their job and nothing more – mainly to set clear boundaries to improve work-life balance. They stick to their job description and leave work behind once their shift has finished. But why was quiet quitting trending all of a sudden?

Quiet quitting is a way of dealing with burnout, an organisational behaviour expert told GQ Magazine, which is a major concern for Gen Z. A survey of 30,000 workers by Microsoft showed that 54% of Gen Z workers are considering quitting their job due to burnout. So, it is understandable why the term is so popular with the younger generation.

However, as with anything, there has been criticism of the term. Michael Timmes, Senior Human Resource Specialist, stated that: ‘From an office perspective, quiet quitting can cause conflicts between employees, as some employees will feel others aren’t carrying their weight.’

Kevin O’Leary, an investor, has said that quiet quitting is ‘a really bad idea as people that go beyond to try to solve problems for the organisation, their teams, their managers, their bosses, those are the ones that succeed in life.’

However, some may agree that quiet quitting is a good idea. Kelsey Wat, a career coach, argues that, ‘at the end of the day, quiet quitting is about combatting the long-held belief that the only way to get ahead professionally is to work far beyond your limits and to take on a ‘yes man’ mentality.’

It’s difficult to form an opinion on quiet quitting as it depends on your work environment and, possibly, the generation you were born in.

What are your thoughts on quiet quitting?  Share your thoughts!

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Management & Development

April 26, 2024

The 21st Century Managers

According to the World Management Survey (WMS), British companies’ management is behind countries like the US, Japan, Germany, Sweden, and Canada on critical metrics. Furthermore, the UK ranks the lowest regarding productivity in the G7, and according to the WMS survey conductors, poor management accounts for more than half of Britain’s productivity gap with America. The research suggests that for Britain to grow faster, it needs better managers. 

The research is striking – UK-based companies may miss out on high-performing results and opportunities due to a lack of development in their managers. Many managers in the UK are promoted into their roles on technical ability rather than management skills, which means many are not being trained. A managerial role appears to be lucrative – the pay and perks can be generous, which can drive people to become managers. However, to be a successful manager, there needs to be a desire to build something impactful. Of course, training and development play a substantial part in managerial training. Management styles and training can often be outdated – although emotional intelligence is highly important, it is rarely considered as an essential attribute for managers.  

Emotions are synchronised with our brain and body, usually quickly, and occur without conscious thought. Our emotions impact and influence our attention, thoughts, and behaviours. We live in a complex and competitive climate – businesses are trying to succeed with limited resources and greater pressure. Using emotions strategically can improve our capability to work with others, engage in our roles, manage stress, and handle conflict. In a world that is becoming increasingly dissociated, emotional intelligence is crucial. Scientific and business research has proven the immense value of emotional intelligence for anyone whose role involves influencing and engaging people. Emotional intelligence is one of the primary skills that is being forgone in managerial training.  

MiM LaaS offers training in all managerial aspects. If managers are not trained in the basics like delegation or have unconscious thinking like ‘it’s easier/quicker to do it myself,’ it will affect their performance and management. MiM’s training is different – we start with mindset and behaviour development blended with skills, methods, and tools to make it more sustainable. Effective and relevant training is essential – good managers improve business productivity, employee retention, culture, and the UK business industry and economy.  

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Ignite your organisation's potential with Masters in Minds! Our expert consultants are ready to help you enhance efficiency, boost growth, and create a thriving workplace culture. With cutting-edge tools like Mindset Indicator Monitor, MiMLaaS, and Johari360, we offer tailored solutions to meet your unique needs. Whether you're looking to improve employee engagement, streamline operations, or develop leadership skills, we're here to support you every step of the way. Don't wait—reach out today and discover how we can transform your business. Chat with us now and start your journey to success!