Emotional Intelligence

July 5, 2024

In the blue corner, we have high IQ! In the green corner, we have High EQ! In the world of leadership, effectiveness is often debated in terms of IQ (Intelligence Quotient) versus EQ (Emotional Quotient). While both attributes are valuable, we at MiM believe there is no contest concerning their positive impact. If asked to pick a side, our winner by a knockout, would be High EQ all day. In terms of engaging a team, it packs a punch!

 

The term Emotional Intelligence was first coined in 1990 by researchers John Mayer and Peter Salovey but was later popularised by psychologist Daniel Goleman. It relates to recognising, understanding, and managing emotions in yourself and others.

 

Let's explore the key characteristics, strengths, and challenges of high-IQ and high-EQ leaders and highlight why high EQ is crucial for sustainable success.

 

What is a High IQ Leader Good At?

 

A high-IQ leader has exceptional intellectual abilities, problem-solving skills, and logical reasoning. They are highly analytical, possess a solid knowledge base, and make decisions based on data and facts. High-IQ leaders are adept at analysing complex situations and developing innovative solutions. Their efficiency in solving technical problems and quick understanding and processing of complex information make them formidable strategic thinkers and planners.

 

What is Their Weak Point?

 

However, these strengths often come with challenges. High-IQ leaders may struggle to build interpersonal relationships, frequently appearing detached or aloof. Not quite what a team desires from their leader. They may find it challenging to motivate and inspire their teams, potentially leading to disengagement, and there is a risk of underestimating the emotional impact of their decisions on the team.

Workers who reported feeling uncared for by a boss were 69% more likely to look for a new job, or report suffering from burnout. 

 

What is a High EQ leader Good At?

 

In contrast, high EQ leaders are characterised by strong interpersonal skills, strong empathy, effective communication, and a keen attention to team dynamics and morale. High-EQ leaders build strong relationships with team members, creating a supportive and collaborative environment.

In a survey by the Society for Human Resource Management, 72 percent of employees ranked “respectful treatment of all employees at all levels” as the top factor in job satisfaction.

Their ability to empathise allows leaders to understand the needs and concerns of their team, ensuring that everyone feels heard and valued. Effective communication is a hallmark of high EQ leaders, ensuring everyone is on the same page and that feedback is appreciated. They excel at resolving conflicts, maintaining harmony within the team, and fostering a positive work environment.

 

What is Their Weak Point?

 

Unfortunately, it's not all plain sailing for high-EQ Leaders. They face their own set of challenges. They may need to rely on others for technical expertise, and their inclusive approach can make the decision-making process more time-consuming. Additionally, there is a risk of becoming too emotionally involved, which can sometimes impact their objectivity. This is something to be mindful of.

 

EQ Leadership in Action – Involving the Team at Every Opportunity

 

Consider a scenario where a high-IQ leader implements a technically flawless solution to a company issue. Despite the technical brilliance, the team feels left out of the decision-making process, leading to dissatisfaction and a lack of engagement.

 

On the other hand, a high-EQ leader engages the team in the decision-making process, fostering a sense of ownership and commitment. Although the solution may not be technically advanced, it has strong team support and is implemented effectively, resulting in higher team morale and engagement.

 

Different Thought (Approach) = Different Outcome

 

The impact on the team under the two leadership styles is markedly different. A team led by a high-IQ leader may feel undervalued and unheard, potentially leading to increased turnover and lower morale. High-IQ leaders are effective in solving technical problems quickly but might struggle with people-related issues and find it challenging to resolve conflicts due to a lack of empathy.  The thought or intention in this area often isn’t even there, let alone prioritised. They must change their thought to change their outcome.

 

Conversely, a team under a high EQ leader enjoys higher engagement and morale, increased loyalty, and reduced turnover. High EQ leaders foster a collaborative problem-solving approach, effectively addressing people-related issues, excelling in resolving conflicts and maintaining team harmony.

 

Shelf Life Success vs Long Term Success

 

While high-IQ leaders may achieve short-term successes, they often struggle with long-term sustainability due to low team morale. In contrast, high-EQ leaders build a foundation for long-term success through strong team relationships and continuous engagement. Their ability to inspire and motivate the team results in better teamwork, higher employee satisfaction, and more sustainable success.

 

In Essence...

 

Both high IQ and high EQ leaders bring valuable skills to the table. However, leaders with high EQ tend to create a more supportive, engaging, and motivating work environment. Emotional intelligence fosters better teamwork, higher employee satisfaction, and long-term success.

 

Developing IQ and EQ skills is essential for holistic leadership, but emphasising emotional intelligence can significantly bring people together and achieve lasting success. Encouraging leaders to enhance their EQ through training programmes, workshops, and other resources can lead to more effective and sustainable leadership.

Author

stephen_mccann_director_and_founder_Johari360.com Stephen McCann, Founder of Johari 360.com – MiM's EQ 360° Assessment Platform

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