Using Workplace Conflict to your Advantage

Interested to find out more?
inner-banner Using Workplace Conflict to your Advantage

Mindset, Attitudes and Behaviuors

April 26, 2024

Relationships in the workplace affect the culture as well as the overall quality of work. Conflict in the workplace, and between colleagues, can be inevitable – workplace conflict can transpire across a vast range of behaviour: harassment, bullying, a difference in opinion, and dissatisfaction.   

To a certain extent, conflict is useful as it highlights underlying issues – conflict allows a path for constructive and innovative methods to develop an organisation. However, if a conflict is not addressed at the earliest opportunity, then it can become a serious issue. CIPD published a report, in 2020, called ‘Managing Conflict in the Modern Workplace.’ (CIPD, 2020) The report highlights the destructiveness of unresolved conflict on an individual’s mental health, and on an organisation’s productivity. The standard procedure of managing conflict, in the workplace, is mostly textbook – there is a formal procedure that includes paperwork. The process can feel technical, interrogative, and intimidating.  

Organisations typically have a People Manager or an HR team to combat work conflict. However, there needs to be a focus on creating a work culture where conflict is resolved promptly – there must be an appreciation for the colleagues who are courageous enough to speak out. Rather than having a focus on the procedure of conflict, there needs to be an emphasis on the resolution of conflict. To accomplish this, organisations should teach their colleagues how to raise complaints through discrete channels. Furthermore, management makes a significant difference to an organisation. If managers implement conflict training for their employees then the training will encourage openness to bringing problems to management. 

Therefore, organisations would benefit immensely if conflict training was encouraged. Training employees on how to raise conflict with positive intentions may ensure they are skilled to communicate for good outcomes and encourage a cooperative and open discussion in the workplace, which will contribute to a positive, productive workforce.  

 

Follow us on LinkedIn for more content.

 

 

Categories

Recent Blog

Emotional Intelligence

July 5, 2024

5 Traits and Benefits of a High EQ Leader

Emotional Intelligence

July 5, 2024

High IQ vs High EQ

Emotional Intelligence

July 5, 2024

Case Study. Leaders with High Emotional Intelligence

Specialist Areas

Strategic Execution & Implementation

Strategic Execution and Implementation involve turning plans into action and ensuring organisational strategies are effectively implemented to achieve goals, improve performance, and drive business success.

Read More

Customer Experience

Customer experience (CX) refers to customers' overall perception and interaction with a company or brand throughout their entire journey. It encompasses all touchpoints and interactions, from initial awareness to post-purchase support.

Read More

Growth, Marketing and Sales

Growth, marketing, and sales are interconnected aspects of business that work together to drive revenue, acquire customers, and expand market presence. Here's an overview of each area and how they contribute to the overall success of a business.

Read More

People Performance

Our People Performance focuses on understanding human behaviour, optimising team dynamics, and enhancing organisational effectiveness through psychological principles and performance management strategies. 

Read More

Organisational Performance

Organisational Performance measures how effectively an organisation meets its goals enhances productivity, and achieves growth through efficient processes, strong leadership, and employee engagement.

Read More
icon

We value your privacy. At Masters in Minds, we ensure that your data is secure and confidential. We never share client information with third parties, safeguarding your trust and confidentiality.

CHAT WITH US

Ignite your organisation's potential with Masters in Minds! Our expert consultants are ready to help you enhance efficiency, boost growth, and create a thriving workplace culture. With cutting-edge tools like Mindset Indicator Monitor, MiMLaaS, and Johari360, we offer tailored solutions to meet your unique needs. Whether you're looking to improve employee engagement, streamline operations, or develop leadership skills, we're here to support you every step of the way. Don't wait—reach out today and discover how we can transform your business. Chat with us now and start your journey to success!